Comments on: "Outlook Not Responding" error - solutions for hanging, freezing and crashing problems

This article explains how to resolve problems with Outlook hanging, freezing or crashing. Our 9 working solutions will help you fix the "Outlook Not Responding" issue and bring your Outlook back to life Continue reading →

Comments page 4. Total comments: 113

  1. a simple fix that has just worked for me is to switch to "basic" theme. Hopefully MS will produce a patch ;)

  2. Alexander, you are a genius! I have my computer geek friend over just now to try and help me with my Outlook. Even he couldn't figure it out. Then I remembered I posed this question on here, checked back, saw your reply and you solved it! It was the Hardware Acceleration option that was the issue. My computer geek friend thanks you too. I'd buy you a beer if I could! :)

    Cheers,
    Andrea

    1. Andrea, thanks for a "virtual" beer anyway :)

  3. My problem was solved i just did it in safe mode n dis able the add inns

  4. This was awesome in helping me solve a persistent Outlook issue. It was so annoying that I began to look for a replacement.

  5. Thanks for this article but unfortunately my problem with Outlook 2013 persists. I can successfully open the program in Safe Mode as you explained how to do. From there I have unchecked almost all the Add-Ins I can after following this article about which Add-Ins are really necessary:

    http://www.msoutlook.info/question/751

    But it hasn't made a difference. I still get the annoying "Not Responding" note when trying to boot-up Outlook in normal mode. I can only get rid of it by going to the Task Manager. And oddly Scanpst.exe is nowhere to be found in my system. I even did a search for it.

    Thanks for any other suggestions you may have.

    1. Hi Andrea,

      Try to run Outlook in safe mode and then turn off Hardware Acceleration. If this does not help, set the display's color depth to 16 bit.

      Please see the following page for the detailed instructions: Fix Outlook hanging on Loading Profile.

      If this does not help either, the only solution that I see is to reinstall Office or try to reach the Microsoft Support team.

  6. Under the advanced tab in outlook options try disabling hardware graphics acceleration. This worked for me.

    Chris

    1. Great! Thnaks.

  7. This is really helpful...Thanks for putting up such nice information,,,,

  8. I am using outlook 2007 in my new laptop but I am not able to delete mails from outlook while from my webmail I can delete the mail.

    kindly give solution

  9. hopefully somebody can helop me with this issue.
    When I start Outlook 2013 in Windows 8.1 from tiles, it will start and minimize into the task bar. The inbox will not open. I can start outlook in safe mode: outlook /safe.

    When I log in as Administrator Outlook will start using the same outlook profile.
    I looked at outlook profile, Add-Ins, scanpst pst-files. Everysthing ok. Even repairing, uninstalling and reinstalling office has no effect on this issue.

    Any ideas where else I could look at. Does outlook leave any messages in logfiles?

  10. Scanpst.exe is in Program Files X86 if you are on 64-bit version.

  11. Thanks a million! I tried a lot of other "solutions" which were blind alleys. You directions did the trick!

  12. Hi

    Thanks for your help.
    Easy to follow and worked like a charm.

    Thanks

  13. Hi every time I go on my computer and go on to outlook it always freezes on just that one page please could you tell me how to fix this problem

    Thankyou

  14. Hi my files does not have Scanpst.exe , so what do I do? thanks

    1. Hi JC,

      Scanpst.exe is included in the Outlook installation by default. If it is not there, I believe it makes sense to reinstall your Microsoft Office. And if this does not
      help, then you can probably contact Microsoft support.

      1. The default path C:\Program Files\Microsoft Office\Office14 won't have the utility if your operating system is 64bit.

        Just hop over to C:\Program Files (x86)\Microsoft Office\Office14\SCANPST.EXE
        and you'll see it there.

        Hope that helps!

  15. Nothing of it worked. My outlook2007 gives me about one minute to work normally, then it hangs (EVEN IN THE SAFE MODE). Mainly with messages from eBay. Hanging lasts for about 15 to 50 seconds with increasing tendence, then it allows me another click before hanging again. It looks like an eBay allergy..... Almost no trouble with other e-mails.

  16. I cant even run in safe mode.
    Which means i cant even go to Tools to check the add ins.
    What to do?

  17. I have tried all of the options and nothing works, outlook still does not respond. i can run OK in safe mode.

  18. I m reading these just now, hope it will work,but thanks for the posts :)

  19. Great advice. Halted a potential melt down I was going to have because my email wasn't working.

    All now working fine and following compacting the .pst file, PC has sped up massively.

    Thanks a million.

    Andy

  20. Hi,
    have to post again because this really saved me!
    thanks, the scan pst procedure is pure magic
    Eli

      1. thankyou....

  21. this is a life saver, couldn't get this info anywhere else!
    thanks so much :)

    1. Hello Russell,

      I followed the mentioned reference and got satisfactory result.

      Of course, Stellar PST repair seems to be a prominent utility for MS Outlook users.

    2. Hi Russell,

      Thanks for suggesting an useful method. It is fully compatible with Outlook 2013 on Windows 8 PC.

      Thanks,
      Jane

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