Licensing FAQ

Se compro una licenza Busines, posso disattivarla e riattivarla su un altro computer?
Quante volte posso farlo? Posso usare 1 licenza anche sul mio portatile?

I have an older corporate laptop that was turned in for a refresh/replacement to a new laptop which I know have. So the Ablebits software that was on my old machine was transferred over to my new machine when they 'imaged' it, however the issue is that the previous activation itself did not transfer over (which I didn't know) and it's been running in trial mode which is now expired. When I go to try and re-activate the software on this new machine, I'm met with a 'Failed: Activations limit exceeded for key' message, because the other activations are used by my colleagues and my old activation (on my old machine) is obviously still active in your system. How can this be resolved? I simply need that activation 'deactivated' so that I can 're-activate' it on my new machine. Thank-you!

I need to know how many available licenses I have, One of my laptops crashed.

I bought the personal licence, which was working fine for me, but after switching to my corporate computer for work, I m not able to install the personal edition because it requires admin previleges. I saw that ablebits business supports installation without admin previleges, but does this meand personal edition is useless for me now?

Can I have instructions on how to add a license to my computer? I have it installed on my laptop, but need it on my PC. I thought I would be able to just install it on my PC, but the license key did not work. I recently upgraded to Windows 11, would that be the problem?

Any assistance would be greatly appreciated.

Love your product by the way and always tell my colleagues to install it!

Best,
Mario

I use Microsoft Office 2007. I don't see anything in your archive of old versions for Excel versions older than 2013.

Do you have an edition that will work with Excel 2007? If so, what is the cost to purchase and how would I get it?

Thank you in advance for your answer!

Hello there - bought 5 seats, but was only given 1 license key. Can we re-use the key for the 5 users, or should I be expecting 4 other license keys please?

Thanks.

Hello, I purchased a business license and need to be able to use Ablebits both on my office desktop and on my work laptop. I was able to successfully install Ablebits on my laptop, but when I put my license info in on my desktop, it tells me that the license info is invalid. It makes it look at if I need to purchase another license just to be able to use it on my desktop, which is ridiculous to me. Please advise.

Hello i cant activate anymore for some reason. it says that my license has been disabled?
i have a new paypal account and deleted all my previous payment collections, ist that the reason?
i need this asap. can you plz help?

After upgrading to Windows 11, my license isn't recognized. Can you help?

I changed my laptop and I cant remember my license key.
Can you please assist.
Regards

Hello. If you replace a computer on which your software is installed with another one, and you wish to revoke the license instance from that old laptop so that it may be used with the new one, is there a fairly easy way to do that, or must the user contact support if this happens?

Thank you.

Hello,
I received the license number and key but it will not recognize it. Any assistance would be appreciated. I will add details on the replied email. This would be for United Health Group.

Thank you,

I purchased a Personal Ultimate license on January 25, 2020. This month I reinstalled the OS and downloaded and installed your add-on. The key was not accepted because I downloaded the new version 2021, and the key from the old version 2018. How can I upgrade to the new version for free?

I work for a Akron Public Schools in Akron, Ohio, and we purchased a license sometime before I started working here 5 years ago. We still have the license key, but we don't remember what name was used. Can you send me this information so we can reactivate our license on an upgraded computer?

Thank you!

Hi, I was wondering how long the license is valid for? I bought this product about a year or so ago. I was never able to put it on my computer, since then I have gotten a new computer and would love to get this on it, but not sure if my license is still valid? I really don't want to have to pay for it again. Thank you so much.

Good Day,

Where do i get this key from?

I just purchased 3 Licenses under my name. I should have associated each license to another name. Is it possible to change the name on each License?

I apologize for the inconvenience. If I have to cancel and reorder, I can do that. Thank you. Kate

I mistakenly deleted my ablebits product key email. Can you provide this to me, please? Thank you in advance!

Customer Service, I am upgrading to a new laptop and need my key to register on my new computer. Can you send that to me? Wasn't able to find. Thank you.

Es geht um das Team AundM.

Hier bekommen wir nun angezeigt, dass nur 10 Templates verwendet werden können? Könnten Sie hier ein Upgrade ausführen? Was würde dieses kosten?

Mit freundlichem Gruß

Michael Schlüter

I recently changed computers and wiped the old and saved files onto the new computer. However, I cannot find the Ablebits file. Can you send the product key so I can install on the new computer.

Regards

I have lost my key from my most recent upgrade. Would you be able to send it to me?