Purchasing FAQ

Hello Roberto,

Thank you for the question. I have responded to your question via email.

Thank you.

Hello Jessa,

Thank you for your question.

Our products are licensed per user. If the add-in is going to be used by different individuals, you need to have several licenses/subscriptions, so that there is one license for each user. However, if multiple licenses/subscriptions are purchased within one order, one activation code which covers the indicated number of users is issued and then it can be used by several users.

Should you have any other questions, feel free to email us at support@ablebits.com.

Hello Conor,

Please email us at support@ablebits.com with your purchase details and we will provide you with the steps to follow. Thank you.

Hello Amanda,

Thank you for your comment. If your question is about Ultimate Suite for Excel, the add-in doesn't need to be installed on each computer for other users to see the changes made by the add-in. For us to better understand the issue you are having, please contact us at support@ablebits.com and send a screenshot showing your note/comment. Thank you.

Hello Jen,

Thank you for your question. The file won't be corrupted. Please contact support@ablebits.com to grab an additional discount :)

Hello Joe,

Thank you for the question.

As our long-time customer, you can upgrade your current license for the single tool to the entire Suite at a special reduced price. If you are interested, please email us at support@ablebits.com and we will provide you with a direct link to the upgrade order form.

Hello Carol,

Thank you for your question. Please find the answer in our Purchasing FAQ: https://www.ablebits.com/docs/excel-ultimate-suite-purchasing-faq/#sales-tax-exempt

Hello Brian,

Thank you for your question. Feel free to buy a license for your friend directly from our purchase page: https://www.ablebits.com/purchase/index.php

Please note that there is a possibility to specify the recipient’s information when placing an order. Just click on “Show more input fields” on the purchase order form and uncheck the Recipient or Licensee is the same as the Purchaser option. Then enter the recipient’s details. After the order is processed, all the payment information (including the invoice) will be sent to the billing email address, while the product information (license details and download link) will be sent to the delivery email address, i.e. to your friend.

Hello Sue,

Thank you for contacting us. I've just replied to you by email. Please email back with the requested details to support@ablebits.com and we'll create a formal quote for you. Thank you.

Hello Rose,

Although we don't have a tool to sum all the Amount columns across your spreadsheet, you may use the Calculate tool to quickly sum each and every range: https://www.ablebits.com/docs/google-sheets-smart-toolbar/#calculate-numbers

If this is not exactly what you meant, please send us a more detailed description of your task to support@ablebits.com. We'll do our best to help. Thank you.

Hello Prashanth,

Thank you for your questions. Correct, you pay once and use the purchased version perpetually. As for the pricing, I've just sent you the corresponding link via email. Thank you.

Hello Lejo,

Thank you for your interest in our product.

Unfortunately, we do not have a printable sheet with all the tools included in Ultimate Suite with their short description, but we will consider creating such a list. Thank you for the idea :)

In the meantime, you can find a complete list of the Ultimate Suite components along with the links to the pages for each tool here. Moreover, there is a user manual for each tool available from here. You can also open the help page for a particular tool directly from Excel by clicking the F1 button at the bottom of the add-in pane / window.

If you'd like to use the add-in only on two computers, at home and at work, you can purchase just 1 license for the Personal edition of Ultimate Suite. It is also possible to transfer a license from one computer to another if necessary. You just need to uninstall the product from your old machine (if possible), download it on your new PC, install and activate using your license key.

If you have any other questions or need further clarification, please do not hesitate to email us to support@ablebits.com.

Hello Kenichi,

I have just replied to you by email, please check your Inbox. In case you have any questions or need further assistance, please do not hesitate to email back. Thank you.

Dear David,

Thank you for contacting us. I have just sent you the details by email. Please provide us with the information requested in the email so that we’ll be able to help you better.

Hello Debra,

Thank you for your interest in our software. I have replied to your questions via email. If you need any additional information, please do not hesitate to email me back. Thank you.

Hello Rex,

Thank you for contacting us. Feel free to install the trial of Ultimate Suite 2018 Personal and buy a license for USD 59 that is our Special One-time Offer directly from the add-in. Here is the download link: https://www.ablebits.com/files/get.php?addin=xl-suite&f=free-trial

Hello Joel,

Thank you for contacting us. I have just replied to you via email. Please check your Inbox. Thank you.

Hello Fouad,

Could you please send your current license key or order number for Ultimate Suite to support@ablebits.com? We'll check if you are eligible for a free upgrade. If you are not, then we'll provide you with a direct link to purchase the upgrade with a 50% discount. Thank you.

Hello Brian,

I'm sorry, our software doesn’t work for Mac. The current versions of the add-ins work for Microsoft Windows only.

However, you can have a look at Power Tools for Google Sheets that has similar functionality and can be run in a browser on your Mac. The add-on is installed and purchased directly through Google Sheets. You can test it out for 30 days for free to see if it suits your needs: https://workspace.google.com/marketplace/app/power_tools/1058867473888

Hello Luvenia,
Thank you for contacting us.

Our support service assistant has replied to you via email, please check your Inbox. If you have any questions, do not hesitate to address them to support@ablebits.com. Thank you.

Hello Craig,
Thank you for contacting us.

We have just replied to you via email, please check your Spam/Junk/Trash email folders if you still don’t see our email in your Inbox.

Hello Alfred,
Thank you for contacting us.

I'm sorry, our software doesn’t work for Mac. The current versions of the add-ins work for Microsoft Windows only.

Hi Jeanne,
Thank you for your interest in our product.
We do have the W-9 form. Please check your Inbox, we've sent it to you.

Dear Jeanne,
a little clarification. As we are non-residents of the United States, we use the W-8 form. This form was sent to you by my colleague.
Sorry for the confusion.

Hello Sase,
Thank you for contacting us and for interest in our product.
First of all, could you please specify the add-in you were testing? Until recently, there was an opportunity to download a single add-in and try it for free, but now we offer to download and try the whole collection of our add-ins for Excel that is called Ultimate Suite for Excel. So if you tried a single add-in (Merge Two Tables, Remove Duplicates, etc.), you can uninstall it, install Ultimate Suite, and keep on testing the product. All the downloads are available here: https://www.ablebits.com/downloads/index.php
Concerning the academic licenses, we offer a 10 % discount for educational institutions. To get it, simply enter the coupon code 'NPO-discount' in the appropriate field of the order form.

Please contact us again if you need any further assistance.

Thank you.