How to delete or resend an email message stuck in Outlook's Outbox

The article explains how you can quickly remove or resend emails that are stuck in your Outbox. The solutions work on all systems and all versions of Outlook 2007 to Outlook 365.

An email message may become stuck in Outlook because of different reasons. You can find the detailed information about the causes and remedies in this article: Why an email is stuck in Outbox and how to fix this.

But no matter what the reason is, you need to get a stuck e-mail out of the Outbox somehow. In fact, there are several ways you can remove a hanging message and we are going to cover them from simplest to more complex.

How to resend a message stuck in the Outbox

A very simple two-step method that you should try first.

  1. Drag the stuck message from the Outlook Outbox to any other folder, e.g. to Drafts. Drag the stuck message from the Outbox to Drafts
  2. Switch to the Drafts folder, open the message and click the Send button. That's it! The message will be sent. Open the message in the Drafts folder and click the Send button

Tip. Before moving a stuck message to the Drafts folder, go to the Sent Items folder and check if the message was actually sent. If it was, delete the message from the Outbox since there is no need to perform the steps above.

How to remove a stuck email from the Outbox

A quick and easy way to delete a hanging message.

If the message has been hanging in your Outbox for a while and you don't actually want to sent it anymore, follow the below steps to delete it.

  1. Go to the Outbox and double click a stuck message to open it.
  2. Close the message.
  3. Right-click the message and choose Delete from the context menu. Delete an email message stuck in the Outbox.

Set Outlook to work offline and then remove a stuck message

A general solution that works in most cases.

If the previous method did not work for you, e.g. if you are continuously getting "Outlook has already begun transmitting this message", then you will have to invest a couple more minutes and go through the below steps.

Tip: Before you proceed, make sure you have given Outlook enough time to complete sending. For example, if you are a sending an email with heavy attachments, the process may take up to 10 - 15 minutes or even longer, depending on your Internet bandwidth. So, you may be thinking the message is stuck while Outlook is doing its best to transmit it.

  1. Set Outlook to Work Offline.
    • In Outlook 2010 and higher, go to the Send/Receive tab, Preferences group and click "Work Offline".
    • In Outlook 2007 and lower, click File > Work Offline.
    Click the Work Offline button to switch to the offline mode.
  2. Close Outlook.
  3. Open the Windows Task Manager. You can do this by right clicking the taskbar and choosing "Start Task Manager" from the pop-up menu or by pressing CTRL + SHIFT + ESC. Then switch to the Processes tab and verify that no outlook.exe process is there. If there is one, select it and click End Process. End a hanging Outlook process.
  4. Start Outlook again.
  5. Go to the Outbox and open a hanging message.
  6. Now you can either delete the stuck message or move it to the Drafts folder and remove the attachment if it is too big in size and this is the root of the problem. Then you can try to send the message again.
  7. Bring Outlook back on-line by clicking the "Work Offline" button.
  8. Click Send/Receive and see if the message is gone.

Create a new .pst file and then delete a stuck email

A more complex way, use it as the last resort if none of the above methods have worked.

  1. Create a new .pst file.
    • In Outlook 2010 - 365, you do this via File > Account Settings > Account Settings… > Data Files > Add…
    • In Outlook 2007 and older, go to File > New > Outlook Data File…
    Create a new .pst file.

    Name your new .pst file, e.g. "New PST" and click OK.

  2. Make the newly created .pst file the default one. In the "Accounting Settings" window, select it and click the "Set as Default" button. Set the newly created .pst file as the default one.
  3. Outlook will show the "Mail Delivery Location" dialog asking you if you really want to change the Default Outlook Data file. Click OK to confirm your choice. Confirm that you really want to change the Default Outlook Data file.
  4. Restart Outlook and you will see that your original .pst file shows up as an additional set of folders. Now you can easily remove the stuck email message from that secondary Outbox.
  5. Set the original .pst file as the default delivery location again (see step 2 above).
  6. Restart Outlook.

That's all! I hope at least one of the above techniques has worked for you. If you still have a message stuck in your Outbox, don't hesitate to leave a comment and we will try to make it send.

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155 comments

  1. Hallelujah - my Outbox has been purged thanks to your excellent advice!
    What a wonderful feeling.
    Immensely grateful to you.

  2. Thank you so much.very helpful

  3. The work off line method worked perfectly. THANKS!!!!!!!!!!!!!

  4. hello i am vishnu i am faceing prob. outlook pls. solve this prob. my mail. not send gone to outbox and not deleate outbox mail pls. find error.

    cannot open this item . outlook has already begun transmitting this message

  5. I have an odder problem.
    I created a simple email in outlook 2007. I copied a number of email addresses (maybe 50) from an earlier email onto the 'bcc' line. I tried to send it, but Outlook just churns for a long time and will not send. I tried to close Outlook and it gives the message "do you want to exit without sending?"
    Well, it won't finish the task, so I closed it.

    The email addresses look like this, which is what I feel the problem might be: 'info@charliessafari.com' (all underlined)

    I have had a similar situation happen in the past and found that rogue file in my Outbox.
    However, this one is NO WHERE to be found. It's not in the Outbox, nor in the Sent folder. I cannot find it anywhere to edit/delete it.
    Please help, as this is hindering my ability to send other emails. Thx, in advance.
    Thane

  6. Thank you so much. This work perfectly.

  7. Thank you. Very helpful!

  8. Hi Svetlana Cheusheva,

    Hope you are doing good!!

    I hava an issue with my outlook 2010, when someone recall the email, my outlook getting stuck for a long time.
    Please help me on the same.

    Thanks

  9. Thanks!!! Nothing worked for me unless i made another .pst file, thanks to you

  10. You are a GENIUS!!! This has been sitting inmy outbox for 2 days slowing eveything down. Thanks for the tip! It worked perfectly.

  11. Great..@@
    It works
    Thanks..!!

  12. Worked beautifully, thanks so much. Ron

  13. Very useful information!!

    Thanks!

  14. I just unplug the ethernet cable , then delete the message from outbox. Works like a charm and hope it works for you.

  15. Thank you !! Your solution worked and I finally was able to remove the email in my Outbox that caused all my other emails to be delayed in going out !!..:)

  16. Like many other people on here, I followed your suggestion and it worked. Thanks!

  17. Thanks it helps

  18. Thank you, this worked like a charm!

  19. there's a message in below right corner of outlook page as follow:
    receiving message 13.4 MB
    and mail not able to open (as it's more than email limit allowed 8 MB,
    please advice how i can open that mail, or remove it?

  20. Hello Dear,

    I had configure my personal mail id with outlook and send 966 mail at once some mail which was sent was showing in sent folder and other was showing into outboox and now i want to delete all just because of i want to configure my official mail into outlook but still i am unable to clear outlook outbox mails.
    Please help....

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