Comments on: How to get email read receipt and delivery receipt in Outlook

Do you want to make sure that people get your emails? Outlook delivery and read receipts will notify you when your message is delivered and opened. In this article you will learn how to track sent messages and disable read receipt requests in Outlook. Continue reading →

Comments page 2. Total comments: 82

  1. I am getting read receipt but tracking tab is not working when the mail is triggered using Exchange Web Service code. When the mail is send manually from outlook i am getting read receipt and tracking option. Please let me know why we are facing this technical issue while sending the mail through code.

  2. How to track delivery and read receipts through excel from where I have used email ids..

  3. Hello
    As I checked I couldn't find anyway to give any permission to the people who are put in CC to see what has happened or resulted.
    So please let me know how to give permission to the CC people to see the results of tracking.
    thx in adv

  4. hi ,
    I''m run my boss's email and when I send a an invitation in outlook 2013 he gett a message to inbox

  5. thanks for the inforamtion

  6. Getting know whether our emails have been opened or not to target hot prospects. Outlook email tracking is tough in comparison with Gmail because most tools provide Gmail tracking. But I have found very good tool for email tracking called SalesHandy.

  7. I am using Microsoft Office Professional Plus 2010. After I set the rule conditions and click Next to select the actions, I do not have either option of 'notifying when read' or 'notifying when delivered.' Do you know why I do not have that option available and how I may be able to get it? Thanks,

    1. Pls disregard above. As I was trying to apply this to a shared mailbox, I was not clicking to apply rule on messages I send; I was selecting apply rule on messages I receive. When I click apply rule on messages I send, the notification check boxes are there in the list of actions I can choose from.

  8. Hello,

    I sent an email with subject : Lunch Appointment to Mr Smith. The Read Receipt from him has a subject name : Test re : Lunch Appointment. Could you please enlighten me where could have gone wrong with his "Read Receipt" setting for the words " Test re " to appear. How do i advise him to rectify it.

    Thank you for your help.

    Br
    Lucinda

  9. Hi, is there a way to have all your read receipts auto populate a spreadsheet for tracking?

  10. Hi Thanks for your nice tutorial. I have a problem with a user mailbox. She sends to several users the same email every morning. The Outlook settings are NOT set to request a delivery receipt. But she receives delivery confirmation all the time. why is this happening. Any idea? (Using Outlook 2010 with Exchange 2013) I read that could be related to text formatting.
    Thanks.

  11. Read receipt doesn't work :|

  12. If a person only previews an email, as they can on Gmail, will a read receipt be generated?

  13. Great job. A question that I have is if a person is not connected to the internet when they open their emails do any read or delivery receipts get sent?

  14. I have a problem with my Outlook 2013 Account. The problem is when I send a Invitation to an other person hat the Invitation and answer positive and send me feedback for the invitation that he will attend I actually don't receive Mail with his answer.

  15. thanks alot

  16. Is there any way in Outlook 2010 to prevent these secondary services from automatically sending a read receipt?

  17. WOW what an amazing e-mail account! I just have Outlook that came with Win 7 and it is NOTHING even close to that. I first thought you were talking about MS Word because that is what the menu bar looks like. In Outlook the top bar just says "New" and that's it. "New" gets me a new message window to write in. Is this Outlook an add on?

  18. THANKS

  19. Thank you for this enlightening post. I have two questions:
    1. You say that the recipient will "always know" whether a read receit was requested? Is it really true (I am using Outlook 2007). I thought that this was the case only if the recipient checked that option in the tracking options.
    2. What is the difference (from the recipient's perspective) between the option of creating a rule to be notified when an email I send is read and checking the "read receipt" option under tracking options?
    Thank you.

  20. Hello! First of all I would like to thank you for this great informations. I have one question. One very important client sent me e-mail with ''read receipt request'' but I pressed NO. Is there any way that I can send him read report after I've already opened and read his e-mail?

    Thank you very much!

  21. I can not find anywhere to set read receipts on my email.

  22. I sent an e-mail with a read receipt but got a read receipt back from someone that I didn't send it to. Is it possible for someone to have forwarded the e-mail, without reading it and the receipt was from the new recipient?

    1. Yes, of course. A person could even read an email, but didn’t send a read receipt (it can be configured in Outlook Options).

  23. Thanks for your clear instructions. However, although the box "Automatically update original sent item with receipt information" (in "OUTLOOK OPTIONS")is ticked, the "read receipt" is not attaching to the "sent message". Also, neither the "SHOW" icon nor the "Tracking" icon is shown on the Message bar. Hope you can assist. Cheers G

  24. Hello,
    Is it possible to request a read receipt only from the main recipient and not from the 'CC' and 'BCC'?

    1. I need to find out how to only receive a read receipt from the main recipient and not my work colleagues that i have cc or bcc for their information. It really annoys them and I don't blame them. I would appreciate a response as I see I am not the only one with this Q.
      Ruth

  25. I have several individuals at work that choose to not send a read receipt. Because I send emails to everyone in my group, and all need to read them, I noticed at first that I never received confirmation of the "read" from one person. I mentioned this to him, and now, 3 of the 5 in my group refuse to allow the read receipt to be sent. The rebels that refuse (mostly to annoy me and cause me to ask if they have received an email, thereby wasting my time)are wasting my time. Is there a way that they cannot read the email without accepting and sending a read receipt? My coworkers find it amusing that I send the read receipts. I have used "read receipts" as discovery in tax law suits, that is why I ALWAYS have it turned on. I have one folder with nothing but the read receipts. It's amazing how handy they come in!

  26. How do you can show respect to the receiver of you e mail?

  27. Hi Can anyone HELP

    My Email account has only got OUTLOOK.COM at the top and no other panes like you have in your e-mail ,I tried to search for a answer but I noticed someone else put up a message and got no reply

    "This does not apply to my Outlook email account, it is a newer account but my outlook account does not have that layout nor does it have any of those options. Can someone please help me out ?"

    Am I being thick because I don't know what to do

    thanks
    all the best

    John..............please help

  28. Hello,

    Is there any way to get a read receipt for for a calendar invite? I know there is the option to have them "Accept" "Decline" or "Propose New Time" but I was hoping there would be a way to see if they, at the very least, saw the invite and did not respond. Let me know if it is possible.

    Thanks,
    Ryan

  29. Per my previous today reply question on where the delivery receipts show up I meant to ask how the receipts can be made to show up on the Inbox reading pane where the incoming e-mails show up? This is where they show up in Outlook 2003 and Outlook 2010 ??

    Thanks
    Gary

  30. Very good information on Outlook 2013. How do I get the delivery receipts and read receipts to show up in the Inbox Folder? Currently they show up in the Spam Folder
    Gary

  31. it was very helpful got it very easily otherwise its bit difficult to search online, understand, do and success.

    it was awesome experience.

    thanks a lot

  32. (xxx)xxx-xxxx(xxx)xxx-xxxx

  33. Ekaterina Bespalaya

    Is there a way to send the read receipt and have the recipient not know about it, but the sender gets the receipt that his email was read?

  34. thank you alot

  35. I run a project in which my associates want to know that I got their input. Before Windows 8 and Outlook 2013 it was easy. Now I cannot seem to find the way forward. Thanks in advance.

    1. This article explains how to get the email read receipt and delivery receipt in Outlook 2013. Does none of the described methods work for you?

  36. Wow, this article is great
    Thank you Ekaterina

  37. We just noticed that if employee's have a reading pane in Outlook, it will never send a read receipt back. How do you get around that as I don't know who all use the reading pane on the right hand side.

  38. Hi Ekaterina,

    Thanks for your wonderful blog, it is such an eye opener.
    I would like to know how to set a read receipt in such a way that when a recipient reads mail you get a notification with their signature. (A blank email with the receipient signature.)

  39. Can I get the Delivery Receipts from a mapped email alias. When I send an email on behalf of another email alias, the receipts do not show up.

  40. Is there a way I can see if i sent a read receipt or not? I get a lot of emails with read receipts through work. I like to think I always press yes to the read receipt request, but occasionally colleagues claim I have not sent a read receipt.

    Thanks in advance,

    Matt

  41. How do you turn off the "do not ask me again option, so I can send the response manually?

    Thanks

  42. Great info, but I just want to confirm - can I set up a rule or similar that will just show that the mail was opened, without asking for a read receipt?

  43. When request for read receipt is in a "rule" similar to your suggestion, the tracking icon does not appear on the sent email. It seems to only appear if you also manually click the request read checkbox. Despite this, I do receive receive read receipts "based on the rule", however they only show up in the inbox and are not "attached" or viewable from the original sent email itself. Am I missing something?

  44. Thank you for the great article. I have a question though. What does "your message has been successfully relayed to the recipients, but the requested delivery status notifications may not be generated by the destination" mean. Is such a delivery notification proof of delivery?

    1. Hello,

      Thank you for your feedback.

      The notification says that your message reached the recipient's email server, but the receiver hasn't got it in Outlook yet. An email is always automatically sent to the recipient from the server and in 99 % of cases they get the email.

  45. This does not apply to my Outlook email account, it is a newer account but my outlook account does not have that layout nor does it have any of those options. Can someone please help me out ?

  46. As others have noted, your article is far more comprehensive than any others I have found on the internet. Thanks! If it wasn't for people like you, most Microsoft users would be left in the dark, since their 'help' is almost never helpful. Thanks again.

  47. Is there any way to get a delivery or read receipt on a single reply? Tags doesn't have anything.
    Thanks,
    Eric

    1. Hello, Eric,
      Thank you for your question. To track a single email, please tick the ‘Request a Delivery Receipt’ and ‘Request a Read Receipt’ boxes in the Tracking group on the OPTIONS tab. If you don't get the email read notification, most likely the recipient chooses not to send it or their Outlook is adjusted never to send read receipts.

  48. Does the receiver know that i know whether or not he reads it?

    1. Thank you for the question, Selam.
      Every time you ask for a read receipt, the recipient can choose to send it or not. If you get the email read confirmation, it means that the recipient opened your email. If you don't get the notification, most likely the addressee has chosen not to send it or hasn't opened the message yet. In both cases the recipient knows that you want to know if he reads your email or not.

  49. This more eloborate and detailed than any tutorial available in internet.

    Starting with a "Read Receipt" for a single mail, then to all mails and then how to direct all receipt to directory.

    The Flow of the article is so arranged, clean and easy to understand. Thanks for the article. It also helped me to know how to write nice articles.

    1. Thank you so much for your kind words. I appreciate your feedback.

  50. Thanks for this complete information, it was too useful for me.

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