Shared Email Templates for Microsoft Outlook / Gmail
Known issues
and/or the Outlook add-in
because of browser or platform limitations, namely:
| Where persists | Issue |
|---|---|
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There's a bug in Office updates because of which you can get the following error in desktop Outlooks:
Add-In Error–This add-in could not be started. Close this dialog to ignore this problem or click "Restart" to try again. |
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The built-in templates editor may insert the <span> tag that breaks macros. To fix this, edit the HTML code removing the <span> tags from broken macros (use the </> button). |
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The built-in templates editor might corrupt formatting in some (very rare) cases. |
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In Outlook Online in Firefox and Edge, the web app and add-in don't work correctly for private browsing or when Firefox is set to never remember the browsing history. Also, the issues may occur if the Block third-party cookies option is enabled. |
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In desktop Outlook for Windows and Mac, in the new Outlook for Windows, and in Outlook Online, you can use only one macro inside another macro. |
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In the new Outlook for Windows and in Outlook Online, you cannot attach 30+ Mb files because of Outlook API limitations. |
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In desktop Outlook for Windows and Mac, in the new Outlook for Windows, and in Outlook Online, tabbing navigation (navigation with the Tab key) may work incorrectly in some browsers and Outlook versions. |
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In desktop Outlook for Windows and Mac, in the new Outlook for Windows, and in Outlook Online, while inserting images with the INSERT_PICTURE_FROM_SHAREPOINT or INSERT_PICTURE_FROM_ONEDRIVE macros, image dimensions may not be displayed. |
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In desktop Outlook for Windows and Mac, in the new Outlook for Windows, and in Outlook Online, linked Outlook folders are not synchronized automatically. |
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In desktop Outlook for Windows and Mac, in the new Outlook for Windows, and in Outlook Online, in case of the linked Outlook folders, Outlook needs some time to process changes you make in your Outlook drafts, so we recommend that you wait 2-3 minutes before refreshing a linked folder in Shared Email Templates. |
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The add-in doesn’t work in Outlook on iPad since there is no support for the Compose mode. |
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In desktop Outlook for Windows and Mac, in the new Outlook for Windows, and in Outlook Online, inline images (the <img> tag) are supported if Outlook provides the mailbox api 1.8 and higher. You can check the api versions via the [...] button > View Logs. |
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For on-premise Exchange 2016+ clients (Outlook or OWA), using Outlook drafts as templates is not supported because of Exchange limitations. |
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On Mac, when Outlook is an on-premise Exchange client, the INSERT_PICTURE_FROM_ONEDRIVE macro doesn't work stably because of Office and Exchange timeout limitations. |
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On Mac, when Outlook Web Access (OWA) is an on-premise Exchange client, inline images are not supported because of Office and Exchange limitations. |
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In desktop Outlook for Windows and Mac, there's an Outlook bug because of which it is not possible to copy-paste a bulleted or numbered list from an email message to a template; it is pasted as a regular text paragraph, not a list. |
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In desktop Outlook for Windows and Mac, in the new Outlook for Windows, and in Outlook Online, there's an Outlook bug because of which it is not possible to apply formatting to bullets and numbers of lists. |
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Desktop Outlook for Windows and Mac doesn't support inserting highlighted text (the background-color property of the HTML style attribute) because of an Outlook bug. |
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If an inserted template contains highlighted text, it's not possible to remove highlighting by selecting the No Color option in desktop Outlook for Windows and Mac. |
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When inserting the ATTACH_FROM_SHAREPOINT macro, you can get an empty sites list if one or several sites have an empty display name. |
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In desktop Outlook for Windows, while the Date option of the WhatToEnter macro is being used, the date is inserted in the EN-US format regardless the date format set in the Windows settings. The problem is on the Microsoft side. The workaround is to set the preferred date format in Outlook Online and use the template there. |
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In desktop Outlook for Windows and Mac, the Shared Email Templates icon might be absent because of the disabled Turn on optional connected experiences option in your privacy settings. |
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In desktop Outlook for Windows and Mac, the font size of the text of a template occasionally changes when the template is inserted into an email message.
It's an Outlook bug. For more details, see bug reports: #2077 and #4202. |
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Single sign-on is not supported in Outlook Online on Mac in Safari. |
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In the new Outlook for Windows and in Outlook Online, due to an Outlook bug, conditions and macros referring to the body of an email message don't work in forwarded email messages and replies to email messages grouped by conversation.
For more details, see bug report #2317. |
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On Mac, in desktop Outlook and in Outlook Online in Safari, the cursor moves to the beginning of a template when formatting is applied to a macro placeholder. |
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In Outlook Online, files are not attached to messages encrypted with S/MIME.
For more details, see bug report #3363. |
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In the new Outlook for Windows and in Outlook Online, the Location field cannot be cleared with the Clear macro when the Location field is being edited.
For more details, see bug report #2472. |
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In desktop Outlook for Windows and Mac, in the new Outlook for Windows, and in Outlook Online, if the selected numbered list is inserted from a template that has not been saved, a bulleted list is inserted instead.
For more details, see bug report #7461. |
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In Outlook Online on Mac in Safari, the cursor is missing after a macro has been inserted into a template. |
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When Outlook Web Access (OWA) is an on-premise Exchange client, inserting a picture from a URL with the InsertPicture macro doesn't always work. |
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In the new Outlook for Windows and in Outlook Online, the add-in pane might not open or might be empty after installing the add-in from Microsoft AppSource/Office Store when you select Open > Try it in the dialog window. |
and/or 
because of browser or platform limitations, namely:
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