Shared Email Templates for Microsoft Outlook

Manage a company or team account

If you're an admin of a Shared Email Templates company or team account and are not sure where to start with, you're on the right help page :)

What admins can do

Being an admin of a company or team account, you can:

  • Create, edit, and delete user accounts.
  • Assign and change user permissions.
  • Create, encrypt, edit, manage, and close teams.
  • Buy and distribute Shared Email Templates subscriptions.
  • Edit your company or team account.
  • Close your company or team account, along with all the data it contains, including templates.

Where to start with

To perform the above-mentioned operations, you need the Manage account option that is available to admins only. To access it, click the three dots in the lower-right corner of the Shared Email Templates pane.
The Manage account option on the More menu
As soon as you select Manage account from the pop-up menu, the Shared Email Templates app will open in your default browser and you'll see your company or team account details.

This is an example of a Shared Email Templates company or team account:
Details of a company or team account

  1. Manage account
    You're on the Manage account tab.
  2. Account details
    In the Account details section, you can see the account name, data region, subscriptions, the total number of users, and a list of admins.
  3. Users
    On clicking Users, you'll get access to a list of users. Learn more →
  4. Teams
    A list of teams and detailed information on team members, including their roles (User or Editor) and subscriptions, are available here. Learn more →
  5. Edit account
    If you need to change the name of your company or team account, add a link to a website, specify a phone number, an email, or a postal address, select Edit account.
  6. Close Account
    The Close account button is there to make it possible for you to delete your company or team account if necessary.

    Note. The deletion of your company or team account will result in the deletion of the user accounts, teams, and templates. It is not possible to restore a deleted account and its data.
  7. Quick actions
    Quick action buttons are available here so that you can create a new user account or a team, import users, manage teams, choose a subscription plan, and add a subscription key to your company or team account.

    Note. The New user button is available only in company or team accounts created via signing up with email.

  8. Subscription
    Under Subscription, you can see subscription plans, the exact number of assigned and available licenses for each subscription, and subscription keys. You can also check the status of subscriptions (active or expired) and arrange their renewal when needed.
  9. Users
    Here you can learn how many user accounts have been created by now.

    Note. Licensed users' subscriptions are active. Unlicensed users are those whose subscriptions have already expired and need to be renewed.

    To see users' data, click View.

  10. Admins
    Shared Email Templates users having administrative privileges are listed here.

    To include a person on the list of admins, click the Add administrator button.
    The Add Administrator button

    If it's necessary to take away the admin rights that were granted previously, click the icon marked in the screenshot below.
    Click this icon.

Responses

This is super confusing. I renewed my account, inserted my subscription fee, and its still not renewing and is currently disabled. Can someone help or fix this for me? I've already paid the renewal fee!

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